If you believe there is an error or missing payment in your payroll, please complete the form below and select the type of inquiry that applies to you. Our team will review and resolve your issue as quickly as possible.

‍Quick Policy Reminders:
- Overtime: To receive overtime payout, you are required to work the full 40 or 44 hours in the same week (depending on the client with whom you are placed on assignment).
‍
- Holiday Pay: To qualify for holiday pay, you must work your scheduled shifts both before and after the holiday. Holiday pay is calculated based on the average hours worked over the previous 4 weeks, divided by 20 days.
‍
- Skilled Position Pay:
Please note that the skilled position payout is listed as a bonus on your paystub and not as hours.
‍
- Greeter Pay: Please note that greeter pay is listed as a bonus on your paystub and not as hours.
‍
- Vacation Pay: Associates from The Job Shoppe accumulate 4% vacation pay on each week's pay cheque; however, it is not automatically paid out. Please complete the Vacation Payout Request Form.