<p>We are seeking a highly organized, customer-focused, and experienced General Manager to lead the operations of a vibrant banquet and event venue in Windsor, Ontario. In this pivotal role, you will oversee every aspect of event execution, from planning and staffing to facility management and client relations.</p> <p>If you’re passionate about hospitality, thrive in a fast-paced environment, and excel at creating memorable experiences, we want to hear from you!</p> <br> <strong>Location: Windsor, Ontario</strong><br> <strong>Position Type: </strong>Full-time<br> <strong>Shifts:</strong> <em>Flexible Schedule (Evenings/Weekends Required)</em><br> <br> <strong>What You’ll Be Doing:</strong> <p><strong>Event Planning & Coordination</strong></p> <ul> <li>Partner with clients to design and execute events such as weddings, corporate functions, and private parties <li>Create event timelines, floor plans, and coordinate with vendors (caterers, decorators, AV teams, etc.) <li>Oversee event setup, execution, and teardown to ensure a seamless guest experience </ul> <p><strong>Staff Management</strong></p> <ul> <li>Hire, train, and supervise banquet staff including servers, bartenders, and setup crews <li>Manage scheduling and staffing levels to match event requirements <li>Foster a positive, professional team environment and uphold high service standards </ul> <p><strong>Client Experience & Customer Service</strong></p> <ul> <li>Serve as the main point of contact for clients throughout the event process <li>Conduct venue tours, respond to inquiries, and manage bookings <li>Resolve client concerns or issues promptly and professionally </ul> <p><strong>Facility & Operations Management</strong></p> <ul> <li>Ensure cleanliness, safety, and maintenance of the venue at all times <li>Manage inventories of linens, tableware, décor, and other event supplies <li>Track budgets and costs for events and facility operations </ul> <p><strong>Sales & Marketing Support</strong></p> <ul> <li>Drive business by promoting the venue through networking, social media, and local partnerships <li>Collaborate with the marketing team on promotional materials and seasonal packages <li>Maintain relationships with vendors and repeat clients </ul> <p><strong>Administrative & Financial Duties</strong></p> <ul> <li>Prepare contracts, event invoices, and manage billing <li>Maintain accurate records of events, payments, and vendor details <li>Monitor budgets and report on financial performance </ul> <strong>Position Requirements:</strong> <ul> <li>Degree in Hospitality Management, Business, or related field (preferred) or equivalent experience <li>3–5 years in event or hospitality management; minimum 2 years in a supervisory role <li>Strong leadership, time management, and multitasking abilities <li>Excellent interpersonal and communication skills <li>Proficiency in Microsoft Office, social media platforms, and event management software <li>Understanding of food & beverage operations and alcohol service regulations <li>Availability to work evenings, weekends, and holidays <li>Valid driver’s license and reliable transportation (if required) </ul> <strong>About The Job Shoppe:</strong><br> The Job Shoppe is an international award-winning full-service Human Resource Firm that has provided world-class business solutions for over 20 years. They are a trusted partner to their clients and associates, empowering businesses, and people to realize their full potential. The Job Shoppe has been recognized through numerous accolades over the past years including Best of Staffing – Client Satisfaction and Best of YQG – Employment Agency, to name a few.<br> <br> <strong>Recruitment Accommodations: </strong><br> The Job Shoppe values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you require accommodation due to a disability at any  time during the recruitment and/or assessment process, please contact Recruitment, and we will make all reasonable efforts to accommodate your request.